Workplace mental health for managers and employers

For line managers, HR and business owners who want to notice when someone is struggling, talk supportively, follow ADA and FMLA rules, connect people to care, and respond to a crisis with 988 or 911.

For: Line managers, supervisors, HR professionals and business owners who lead people and want to support mental health at work within their role and the law.

  • 2 contact hours
  • 8 modules
  • 8 interactives
  • 4 job aids
  • Updated October 11, 2026

What you will be able to do

  • Explain the human and business case for workplace mental health and apply the Surgeon General's five essentials to team practices and reduce stigma.
  • Recognize possible signs that an employee may be struggling, without diagnosing, and identify crisis warning signs that require same-day action.
  • Hold a private, supportive conversation that listens, offers resources and keeps clear role and confidentiality boundaries.
  • Apply ADA, FMLA and MHPAEA basics, including limits on medical inquiries, confidentiality, the interactive accommodation process, leave and return to work.
  • Connect employees to care through the EAP, health benefits, the Job Accommodation Network and helplines, offering resources without overstepping.
  • Respond to a mental health crisis by asking directly about suicide, staying with the person, and using the 988 Lifeline or 911, and maintain your own wellbeing as a manager.

Managers are often the first to notice that someone is struggling, and the way work is led can protect or harm mental health. This course gives you a practical, legally grounded approach: use the US Surgeon General's Framework to build a healthier team, notice changes without diagnosing, hold supportive conversations with clear boundaries, and connect people to the EAP, benefits and other care.

You will learn what the ADA, FMLA and the Mental Health Parity and Addiction Equity Act mean for managers: limits on medical questions, confidentiality, the interactive accommodation process, job-protected leave, return to work and fair performance management. You will also learn a clear crisis response, including asking directly about suicide, staying with the person, and using the 988 Suicide & Crisis Lifeline or 911, plus how to look after yourself.

Scenarios from an accounting firm in tax season, a night dispatch team, an engineering consultancy and a distribution company bring the skills to life, with a crisis decision tool, conversation exercises, a confidentiality dilemma and a full branching scenario. Every module includes crisis contacts, and downloads include a resource sheet, conversation prompts, a scenario worksheet and a voluntary wellness plan.

What you’ll be able to do Monday morning

  1. Mention your EAP and the 988 Lifeline (call or text 988) at your next team meeting as routine information.
  2. Describe specific observations, not diagnoses, when you are concerned about someone.
  3. Open a private check-in with 'I've noticed... How are you doing?' and listen more than you talk.
  4. Send any accommodation or leave request to HR the same day, and keep medical details confidential.
  5. If someone talks about suicide or being a burden, ask directly, stay with them, and call or text 988 together; call 911 for immediate danger.
  6. Debrief after hard conversations and use the EAP and 988 for yourself when you need them.

Curriculum

8 modules · 32 lessons · about 2 contact hours

01Why should managers care about workplace mental health?Free preview14 min
  1. What is the human and business case?
  2. What is the Surgeon General's Framework?
  3. What is the manager's role, and what is not?
  4. Why does stigma matter, and how do managers reduce it?
  • Self-assessment: How ready am I to support my team's mental health?

Diagram · In practice checklist · 2-question knowledge check

02What does a mentally healthy team look like day to day?14 min
  1. Which work factors affect mental health?
  2. What can managers change on Monday?
  3. What is psychological safety, and why does it matter?
  4. How do policies and benefits support the team?
  • Sort activity: Supports mental health, or undermines it?

Diagram · In practice checklist · 2-question knowledge check

03How do you notice when someone may be struggling?14 min
  1. What changes might signal that someone is struggling?
  2. Why shouldn't managers diagnose or assume?
  3. What are crisis warning signs?
  4. How do you prepare before acting?
  • Spot the issue: Spot the problems in a manager's notes

Diagram · In practice checklist · 2-question knowledge check

04How do you have a supportive conversation?16 min
  1. How should you set up the conversation?
  2. What do you say, and what do you avoid?
  3. What are the boundaries of a manager's role?
  4. How do you follow up and document?
  • Spot the issue: Spot the unhelpful statements

Diagram · In practice checklist · 2-question knowledge check

05What do the ADA, FMLA and mental health parity law require?16 min
  1. When does the ADA protect people with mental health conditions?
  2. What about confidentiality and safety concerns?
  3. How does the FMLA cover mental health?
  4. What does mental health parity law require of health plans?
  • Matching activity: Which law does what?

Diagram · In practice checklist · 2-question knowledge check

06How do accommodations, leave and return to work actually work?15 min
  1. What is the interactive process?
  2. What accommodations help with mental health conditions?
  3. How do leave and return to work fit together?
  4. How do you handle performance fairly?
  • Ethics dilemma: 'Why is Araceli out?'

Diagram · In practice checklist · 2-question knowledge check

07How do you connect people to care?13 min
  1. What is an EAP, and how does it work?
  2. What other resources can you share?
  3. How do you share resources without overstepping?
  4. What about substance use?
  • Decision tree: What response fits this situation?

Diagram · In practice checklist · 2-question knowledge check

08How do you respond to a mental health crisis, and look after yourself?16 min
  1. What should you do if someone may be thinking of suicide?
  2. What does a workplace crisis protocol look like?
  3. What happens after a crisis or loss?
  4. How do managers look after themselves?
  • Branching scenario: Tax season with Nolan

Diagram · In practice checklist · 2-question knowledge check

Final assessment: 23 questions, 80% to pass, then your certificate

Try it now, no account needed

Tax season with Nolan

A branching scenario from this course. Your choices are not saved.

Free sample activity

Tax season with Nolan

You are Maura Hartigan, a manager at an accounting firm in Bemidji, Minnesota. Nolan Bloomfield, a senior associate, has missed two deadlines, seems exhausted and withdrawn, and mentioned not sleeping. It is mid-March.

Inside the course

Practice activities

  • Self-assessment1
  • Sort activity1
  • Spot the issue2
  • Matching activity1
  • Ethics dilemma1
  • Decision tree1
  • Branching scenario1

Job aids you keep

  • Manager's Mental Health Resource SheetReference sheet
  • Supportive Conversation PromptsPocket card
  • Manager Scenario WorksheetWorksheet
  • Personal Wellness Plan (Voluntary)Template

Credit and approval status

Certificate of completion

This course awards a certificate of completion for 2 contact hours of instruction. It is not currently approved or accredited by SHRM, HRCI, IACET or any licensing board or state agency, and it is not a clinical or crisis-intervention certification. Employers decide whether to accept it for internal training. It teaches awareness and supportive management practices, not diagnosis or treatment.

Pathways we may pursue include SHRM professional development credits, HRCI recertification credit and IACET-aligned continuing education units. None of these approvals exists today; the course page will show an approval only after it is granted.

Our full approvals list

Questions about this course

Is this course approved for SHRM or HRCI credit?

No. It awards a certificate of completion for 2 contact hours and is not approved by SHRM, HRCI, IACET or any state agency. Check with your employer about internal training requirements, and with SHRM or HRCI before relying on it for recertification.

Will this course make me a mental health first responder or counselor?

No. It teaches managers to notice, talk supportively, follow the law, connect people to professional help and respond to a crisis with 988 or 911. It is not a clinical or crisis-intervention certification, and it does not teach diagnosis or treatment.

Who should take it?

Line managers, supervisors, team leads, HR professionals and business owners. It is written for leaders in any industry, including shift-based and remote teams, and does not require any clinical background.

Does it cover the legal side?

Yes, at a practical level: ADA rules on medical questions, confidentiality, accommodation and direct threat; FMLA leave for mental health conditions; and mental health parity in health plans. It is not legal advice; HR and counsel apply the law to specific situations.

How long is it, and how is it assessed?

Plan on about 2 hours for eight modules with interactive exercises, then a final assessment of 23 questions drawn from a larger bank. You need 80% to pass, and you receive a certificate of completion for 2 contact hours.

What if the course content is personally difficult for me?

That is understandable. You can pause at any time. If you are struggling or thinking about suicide, call or text 988 or chat at 988lifeline.org, any time. In an emergency, call 911. Your EAP may also offer free, confidential counseling.

This course is general education and training awareness from CE Courses Hub on workplace mental health for managers. It is not legal, medical or professional advice and does not replace your employer's policies, crisis procedures, your licensing board's rules, or advice from a qualified professional. If you or someone else is in crisis, call or text 988 or call 911. Completing it earns a certificate of completion for the stated contact hours; it is not approved or accredited by any licensing board, state agency or accreditor unless an approval is shown on the course page. Check with your board, employer or state agency whether this course meets your specific requirement.