How we research, write and review courses

Courses are built from statutes, regulations, court decisions, government agency pages and official guidance, plus the published recommendations of standards bodies and major professional organizations where no official source exists. For every fact a writer records the source, the exact passage and the date it was checked. Blogs, marketing pages, forums and AI-generated summaries are never sources.

Each course page lists its primary sources. If we cannot verify something, it stays out of the course.

• Plain American English at about a grade 8 to 10 reading level, with acronyms defined the first time they appear
• Clear separation between what the law requires, what an agency recommends and what an employer decides
• Scope of practice respected: clinical courses never give diagnosis, treatment or dosing advice
• State differences shown as state differences, never one state’s rule presented as national
• Original scenarios, characters and settings for every course
• Assessment questions with plausible options of similar length, so passing depends on doing the course

Writers may use software tools, including AI tools, to draft and check text. Every fact in the finished course must still trace to a recorded primary source, and every course goes through the checks and reviews below.

1. Automated checks for complete structure, primary source links, banned credit claims and assessment balance, such as the correct answer not being the longest option.
2. Independent quality review, separate from the writer, that checks facts against the recorded sources and works through every scenario and question.
3. Accessibility testing of the course player and its activities, including keyboard-only completion and automated WCAG checks.

Courses are reviewed by credentialed subject-matter experts working in the course’s area:

A reviewer checks accuracy, current practice and scope, and the writer resolves every comment before the review is recorded as complete. A reviewer’s name, credential and review date appear on a course page only after that review is completed. A course may be available before its expert review is finished; in that case no reviewer is shown, and the course still carries its sources and last-checked date.

Each course page shows the date its content was last checked. Topics that change quickly, such as harassment law, data breach rules, AI regulation and food codes, are re-checked on a shorter cycle and whenever a major change is announced. When a rule changes, we update the course, its sources and its date, and we note the change in the course where learners need to know.

Certificates already issued stay valid as a record of what you completed on that date.

If you find an error, email our support team with the course name and what you found. We check it against the sources, correct confirmed errors promptly and update the last-checked date.

We do not accept payment to include a product, vendor or point of view in a course. Courses name tools and organizations only when that helps learners, such as an official hotline or agency.