Refund policy
Try the first module of any course free before you buy. If a purchase still is not right, here is when we refund and how to ask.
In short
| Purchase | Full refund if you ask within 14 days of purchase and |
|---|---|
| Single course | you have not passed the final assessment or downloaded the certificate |
| Bundle | no certificate has been earned from it; if some have, we refund the courses in it you have not started |
| All-Access pass | you have earned no certificate with it |
| Team seats | the seats have not been redeemed; unredeemed seats can be refunded at any time within 90 days |
When we refund regardless of these limits
- You were charged twice or charged the wrong amount
- A technical problem on our side stops you from completing a course and we cannot fix it within a reasonable time
- A course was materially different from its description, for example the outline or contact hours shown before purchase
- An accessibility barrier prevents you from completing a course and we cannot provide an accessible alternative
If your board or employer does not accept a course
Each course page states that the course earns a certificate of completion and whether any approval exists, so please check with your board or employer before you buy. If you bought a course and then learned it will not be accepted, ask within 14 days and before you earn the certificate, and we will refund it under the normal rule. After the certificate is issued, we cannot refund for acceptance reasons.
How to ask for a refund
- Email support@cecourseshub.com or use the contact page from the email address on the order.
- Include the order number and a sentence on why. For teams, say how many unredeemed seats to refund.
- We reply within one business day. Approved refunds go back to the original payment method; your bank may take 5 to 10 business days to show it.
What happens after a refund
- Access to the refunded courses ends, and saved progress for them is no longer available.
- For team orders, unredeemed seat codes are voided.
- Certificates already earned under an order that is refunded for a billing error remain valid; otherwise, refunds are only given before a certificate is earned.
- Partial refunds of bundles are based on the separate price of each unstarted course, up to the amount paid for the bundle.
Please contact us first
If something went wrong, write to us before disputing a charge with your bank. We can usually fix the problem or refund faster than a dispute takes, and a dispute suspends access while it is open.
Last updated October 7, 2026.